Refund & Exchange Policy

Statutory Right of Withdrawal (For EU Customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period begins on the day you take physical possession of the goods. For orders delivered in multiple shipments, the period begins from receipt of the last item.

To exercise this right, notify us in writing at support@yarbo.com before the 14-day period expires. You may use the Model Withdrawal Form at the end of this policy.

Upon withdrawal, we will reimburse all payments received, including standard delivery costs, within 14 days of receiving your withdrawal notice, using your original payment method. We may withhold reimbursement until we receive the returned goods or evidence of return shipment, whichever is earlier. You must return the goods within 14 days of notifying us and will bear the direct cost of return shipping.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Your satisfaction is our top priority. If the product you received did not meet your expectations or was defective, you can refer to the following policies to request a refund or replacement in terms of your situation.
The warranty period, along with the 30-day return will begin on whichever occurs first:
  • The date the Yarbo is activated.
  • Three (3) days after delivery of all components in the compplete Yarbo set.
The 30-day return window and 45-day replacement window will begin on the date you take physical possession of the goods (or the date you receive the last component of a complete Yarbo set).
A complete Yarbo set includes:
  • Yarbo Core
  • First module
  • Accessory kit
  • Docking station
  • Battery
For customers who purchase a multi-in-one package, the warranty period for the second and third modules will commence on their respective activation dates or Three (3) days after delivery.
You can view the specific warranty dates directly in the Yarbo app under:
Privacy & Security > Warranty Management.

30-Day Return Policy

  1. Yarbo offers a 30-day return policy, which exceeds the minimum withdrawal period required by EU law. Your statutory rights as an EU consumer are not affected by this policy.You may request a return at any time within 30 days of receiving the product, provided the following conditions are met:a. The item must be returned in the original manufacturer's packaging.
  • If the original packaging is lost, and the customer requires a replacement, the cost of the packaging and shipping fees will be deducted from the refund amount.
b. The item must be complete with all accessories and documentation.

c. The item must be in saleable condition.

d. Shipping costs:
  • Original delivery costs (outbound shipping paid at time of purchase): Standard delivery costs will be included in your refund. If you selected an upgraded delivery option (e.g. express or priority shipping), only the standard delivery portion will be refunded; any supplementary costs will not be reimbursed.
  • Return shipping costs: The customer is responsible for the direct cost of returning the goods to Yarbo.
e. Order Cancellation After Shipment.
  • Once an order has been shipped, it may not be possible to cancel before delivery.
  • If you request cancellation after dispatch but before delivery, we will attempt to intercept the shipment.
  • Interception is not guaranteed. If successful, any interception fee charged by the carrier will be deducted from your refund.
f. Separately purchased accessories and consumable parts are subject to a 14 day return period without defection, which begins on the date you receive the item. To be eligible for a refund, the following conditions must be met:
  • The item must be unused, and returned with its original manufacturer's packaging. If the original packaging is lost or significantly damaged, the item is no longer eligible for a return or refund.
  • For all eligible returns that are not due to product defects, the customer is responsible for the return shipping costs. Original shipping fees are non-refundable.
2. Upon receipt, the item will undergo a quality inspection to ensure it meets our above standards. The refund amount will be determined based on the results of this inspection.


45-Day Replacement Policy

1. Upon receipt of your order, please conduct a thorough inspection of the products immediately. If you discover any defects, damage, or discrepancies, such as receiving the incorrect item or missing parts, contact us without delay. Prompt notification will allow us to assess the situation effectively and take appropriate actions to resolve the issue swiftly.

2. If the Yarbo sustains damage during transportation, or exhibits product quality or manufacturing defects, you are entitled to exchange it for a new unit within 45 days of receipt. Yarbo will cover the shipping costs. (Additional charges will be borne by the user for some remote areas.)


The product is considered non-refundable and non-replaceable under the following conditions:

  • The product is damaged by operating the product, not in accordance with the official instructions or maintenance guide.
  • Product failures are caused by the use of unauthorized components or accessories.
  • Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
  • The product is damaged by uncontrollable external factors, including, but not limited to, fire, floods, high winds, or lightning strikes.

How To Return

To request a refund or replacement, please email us at support@yarbo.com. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund or replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)

To: Yarbo, support@yarbo.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
— Ordered on / received on:
— Name of consumer(s):
— Address of consumer(s):
— Signature (only if submitted on paper):
— Date:

For a refund:

Upon receipt of the returned goods (or upon receiving evidence that you have sent the goods back, whichever is earlier), a quality inspection will be conducted to determine if the return standards are met.We will process your reimbursement within 14 days of receiving your withdrawal or return notification.

The refund amount will be determined based on the outcome of the quality inspection. Your refund will include the full product price and the standard delivery costs paid at the time of purchase.Reimbursement will be made using the same means of payment as you used for the initial transaction.

You will not incur any fees as a result of such reimbursement. Please note that it may take additional time for your bank or credit card company to process and post the refund.

For a replacement:

We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.

 

Important Notes:

  • When requesting a replacement, please have your order number and a brief description of the reason for the return ready. This will help us process your request more efficiently.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please keep the product and original packaging in good condition. Original packaging is recommended for return or exchange. We may deduct reasonable costs if the packaging is damaged or missing due to your improper storage.

Repair and Waraanty Service

We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@yarbo.com or contact us at +1(631)818-1850.

For consumers located in the European Union, you are entitled to a mandatory 2-year statutory guarantee of conformity in accordance with EU Directive 2019/771.

Within this statutory period, we will repair or replace defective products free of charge, and we shall bear the relevant shipping costs. This statutory right shall not be restricted or excluded by our commercial warranty, nor shall it affect your other legal rights.If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.

Advanced Replacement Process

When a customer agrees to proceed with an Advanced Replacement (Ship-First Replacement), the following standardized process applies:

Step 1: Customer Confirmation
The customer must confirm acceptance of the Advanced Replacement option, including the obligation to return the original replaced product or module.

This confirmation constitutes agreement to the Advanced Replacement terms.Confirmation must be explicit (e.g., checkbox) before shipment is processed.

Step 2: Terms Confirmation Email
After confirmation, Yarbo will send an Advanced Replacement Terms & Conditions email outlining:
  • The return obligation
  • The return time window
  • The consequences of non-return
Customer’s explicit acceptance (Step 1) shall be deemed acceptance of these terms.

Step 3: Replacement Shipment & Account Status
Once the replacement product or module is shipped:
  • The customer account will be temporarily flagged as having an outstanding return obligation.
  • During this period, additional return or replacement requests may be restricted, except for part-level or component replacements related to the same case.
This restriction applies solely to Advanced Replacement eligibility and does not affect your statutory warranty rights (including repair, replacement, or refund) under EU law.This measure ensures proper completion of the Advanced Replacement process.

Step 4: Return Scheduling Notifications
After the replacement is delivered, Yarbo will send automated reminders to assist the customer in scheduling the return of the original unit.

Step 5: Overdue Return Follow-Up
If no return is scheduled within 14 calendar days of replacement delivery:
  • The case may be flagged for additional follow-up.
  • Yarbo customer support may initiate direct outreach (e.g., phone or email) to assist with return completion.
Step 6: Restrictive Actions for Extended Non-Return
If the original product or module remains unreturned after 30 calendar days from replacement delivery:
  • The customer may become ineligible for future Advanced Replacement services.
  • Additional replacement requests may be reviewed under stricter eligibility criteria.
This does not affect your statutory warranty rights under EU law.
These actions do not restrict access to standard customer support services and are intended to enforce compliance with Advanced Replacement obligations.

Yarbo reserves the right to take appropriate actions permitted under applicable laws to address losses arising from failure to return the original product or module.

Yarbo will first send a formal reminder; if still unreturned, Yarbo may deduct the actual selling price of the replacement unit or claim actual damages, in accordance with applicable law.

Important Notes

  • Time windows may vary by region and are subject to applicable laws and regulations.
  • Advanced Replacement eligibility is evaluated on a case-by-case basis.
  • Yarbo reserves the right to adjust this process to ensure fairness, compliance, and service integrity.